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A hotel, regardless of its size, is always a challenge to manage. That’s because there are so many aspects you need to be concerned about, from the maintenance of the building to customer service.

Your ability to get return business and positive word-of-mouth depends directly on how well all of these different aspects are managed. With social media and so many influential travel websites like TripAdvisor around, word of your hotel can travel incredibly fast! Therefore, you want to make that people say positive things about you.

If you’re currently having some trouble managing your hotel, don’t worry. The following three tips should help you get on the right track:

Have Hands-On Knowledge about Everything

In order to successfully manage hotel operations, you need to have a good idea of how they’re done and what challenges they pose. Don’t make the mistake of assuming that any of it is easy! For instance, house-keeping may sound like a fairly easy task but it’s actually highly nuanced and can make or break the impression of quality hotel.

In order to truly understand all of the operations, we recommend that you try doing them yourself, at least a few times. Clean one of the rooms and figure out how long it takes to get it done. Perhaps, you could spend a day at the front desk and learn what it’s like to deal with customers on a typical day. This way you’ll understand the limits of each task and you won’t hold your employees to impossible standards anymore.

At the same time, you’ll also be able to better understand the guests’ perspective.

Make Use of Technology

When you’re a hotel manager, you have to oversee a wide variety of things on a daily basis. You have to keep an eye on the books and make sure all the finances are in order, whether all the required maintenance work has been completed, whether you have all the inventory you need…etc. Having to do all this manually day in and day out, can drive you crazy pretty quickly!

Fortunately, current technology allows us to automate a lot of these processes. For instance, if you get yourself one of those leading hospitality POS systems, you won’t have to manually update your spreadsheets ever again! All of the transactions will be automatically logged to a common database and you can even set it up to update your inventory in real-time. Plus these systems are great for automatically and seamlessly syncing with your online bookings from third party websites like TripAdvisor.

Keep Your Staff Happy

The hotel industry is quite challenging and fast-paced, which means you may have to deal with a high staff turnover. The best way to counter this is by making an active effort to keep your staff happy. This doesn’t just involve increasing their salaries (although that can certainly help!) but also making sure that they’re treated with respect, not routinely overworked and rewarded when they go above and beyond for you.

In this day and age, you can’t run a hotel poorly and expect to keep getting customers. Information travels fast and having lots of negative guest reviews can easily kill your business. That’s why you should pay special attention to the above tips and make improvements to your management methods.

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